Delivery
Shipping and Delivery
Handmade to order in Yorkshire, delivered across mainland UK. Here is exactly how it works.
Our handmade beds can take between 7-14 days, depending on the delivery postcode.
Delivery and returns
Every order matters to us, and we want you to feel fully satisfied throughout the whole experience.
Our delivery days
Deliveries are typically completed Monday to Sunday, excluding Bank Holidays. In all cases, delivery date and time will be agreed with you beforehand.
Delivery timelines
The delivery estimates quoted on this site are not guaranteed but can be used as reasonable expectation on when you should receive your order. We will do our utmost to meet our quoted timescales. Please note that delivery estimates differ according to delivery location.
Our handmade beds can take between 7-14 days, depending on the delivery postcode.
Delivery to remote areas
We offer delivery to all standard mainland UK areas with an estimated lead-time quoted above.
*Please note:
Delivery times are between 7am and 9pm. Adverse weather conditions may delay your delivery. Cool And Comfy is not responsible for any loss, economic or loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.
Deliveries to Scotland and South West England may have longer lead times and we estimate up to an additional 3 weeks for some areas.
We do not deliver to Northern Ireland and Channel Islands
Considering access
It is your responsibility to ensure that the furniture you have ordered will fit into your home.
It is essential that you carefully measure where your furniture will be placed and consider the route our delivery team will take to get it there.
If you have any tight corners, narrow staircases and doorways or any other access related concerns, please email us to discuss.
Receiving your order
Your order will be scheduled for delivery once we have confirmed your order with you.
A member of our team will contact you to agree a delivery day that suits your local area and your availability.
Customers must be available at the delivery address to sign and acknowledge receipt and acceptance of the furniture.
Delivery checks
Every piece of furniture sent out undergoes a rigorous quality assessment and is also re-checked against your order specifications.
Damage or inaccuracies are infrequent but can happen, so we ask that you check your products over once our delivery team has delivered them.
If you’re not 100% happy when you inspect them, let our delivery team know or contact us so that we can immediately rectify the issue for you.
Questions, answered
How long will my bed take to arrive?
Our handmade beds typically take between 7 and 14 days, depending on your delivery postcode. Deliveries to Scotland and South West England can take up to three weeks longer. We agree your delivery day and time with you personally.
Where do you deliver?
We deliver to all standard mainland UK areas. We do not currently deliver to Northern Ireland or the Channel Islands. If you are unsure about your postcode, message us on WhatsApp before you order and we will confirm.
What time will my delivery arrive?
Deliveries run Monday to Sunday, excluding bank holidays, usually between 7am and 9pm. Your date and time are agreed with you beforehand, and we contact you once your order is confirmed to arrange it.
Questions about any of the above? Message us on WhatsApp, we’re happy to explain.